As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. Your card will not be charged until your sauna ships. As soon as we receive your order we automatically verify that the sauna is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and promptly reach out to you via e-mail. If your item(s) are available for immediate shipment (within 1-2 business days) we will process the charge upon shipment.
Shipping Your Order:
If your order is in stock and we sucessfully process the charge to your credit card, the sauna will ship within three business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. Please feel free to inquire if you do not receive the tracking information, since the email may sometimes ends up in junk or other folders.
Once shipped from the warehouse, delivery time is approximately 5-7 business days depending on where you live.
Please inspect your purchase to ensure that it is in good condition upon arrival. If your item(s)/box(es) arrives damaged please refuse delivery, note the damage on the delivery bill (also known as a bill of lading), take photographs, and send the photos to email@example.com. We will then process the claim on your behalf.
It is very important that any damage is reported within five calendar days of receipt of the merchandise, due to carrier insurance regulations and rules.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for all shipping charges, including return shipping. Refunds will only be issued to the original credit card that you use when placing your order and will be processed once the item has been received at the warehouse.
All orders are delivered "curbside". This means that products are delivered at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials.