What happens after I have bought my sauna?
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. Your card will not be charged until your sauna ships. As soon as we receive your order we automatically verify that the sauna is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and promptly reach out to you via e-mail. If your item(s) are available for immediate shipment (within 1-2 business days) we will process the charge upon shipment.
How long does it take for us to ship your order?
If your order is in stock and we successfully process the charge to your credit card, the sauna will ship within three business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. Please feel free to inquire if you do not receive the tracking information since the email may sometimes end up in junk or other folders.
Once shipped from the warehouse, delivery time is approximately 5-7 business days depending on where you live.
How do I know when my sauna will arrive?
You will receive a phone call from the trucking company approximately two days before the delivery of your sauna to set up a convenient time to receive your sauna.
How is my sauna delivered?
Your sauna will arrive on a pallet in two to three boxes, depending on the model. The driver can only bring the pallet as far as they can roll it; either up to your front door or to your garage. If the sauna cannot be rolled past the entrance to your driveway, delivery will be curbside. This means that products are delivered at the end of your driveway and does not include set up or assembly of items or removal of packaging materials.
The driver cannot bring the sauna into your house because of liability issues. If we are dealing with freight companies, these can only deliver your sauna Monday - Friday from 8am - 6pm. They will require a window of time for the delivery. There must be someone present to receive and sign for your sauna delivery.
What to should I do in case of damages?
Please inspect your purchase to ensure that it is in good condition upon arrival. If your item(s)/box(es) arrives damaged please refuse delivery, note the damage on the delivery bill (also known as a bill of lading), take photographs, and send the photos to email@example.com. We will then process the claim on your behalf.
It is very important that any damage is reported within five calendar days of receipt of the merchandise, due to carrier insurance regulations and rules.
Orders and cancellations
How can I cancel my order?
If you want to cancel your order you will have to send us an email to firstname.lastname@example.org. Please keep in mind that, all orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for all shipping charges, including return shipping.
What about refunds?
Refunds will only be issued to the original credit card that you use when placing your order and will be processed once the cancelled item has been received at the warehouse.
What is Infrared?
Sunlight is a combination of visible and invisible light. Infrared (IR) light is the part of the electromagnetic (EM) spectrum, that people encounter most in everyday life, although much of it goes unnoticed. It is invisible to human eyes, but people can feel it as heat.
IR radiation is one of the three ways heat is transferred from one place to another, the other two being convection and conduction. Everything with a temperature above about - 450 degrees ºF or - 268 ºC emits IR radiation.
The infrared is divided into 3 segments by wavelengths (measured in microns):
- Near infrared: 0.76~1.5 microns;
- Middle infrared: 1.5~5.6 microns;
- Far infrared: 5.6~1000 microns.
Among these segments, only far infrared penetrates organic substances such as the human body two to three inches so that the warming effect is very uniform.
Far infrared (FIR) is a region in the infrared spectrum of electromagnetic radiation, often defined as any radiation with a wavelength of 15 micrometers (µm) to 1 mm (corresponding to a range of about 20 THz to 300 GHz). All objects give off and receive infrared heat; the human body gives off and receives infrared heat
in the far infrared band.
Is far infrared heat safe?
Infrared heat is completely safe and all objects give off and receive infrared heat. In fact, it is so safe, hospitals use similar heaters to warm newborns. Infrared is a part of nature and essential for life.
The human body gives off and receives infrared in the far infrared band. When a mother rubs a babies stomach to relieve pain, it is the infrared heat from her hand that is causing the healing effect. We have tuned our True Wave heaters to give off far infrared in this same range for maximum absorption by your body and for maximum therapeutic benefits.
How does an infrared sauna work?
The idea behind the infrared therapy is to heat your body directly with far infrared heat. In a traditional sauna you are just sitting in a hot room – 180-220 degrees. In an infrared sauna, the heat is heating your body directly and only 20% of the heat is heating the air. You want to heat your body core, meaning your front core and your back core. Your body absorbs the infrared heat and reacts to it.
The infrared heat raises your core body temperature and stimulates your lymphatic, immune and cardiovascular system. Your body's response to that is to sweat profusely. Once sweating, the water in our body also resonate with far infrared heat and this helps with the detoxification process.
For that reason, both front and back wall heaters are very important in an infrared sauna. If you do not have front heaters in your sauna, you will not raise your core body temperature as well and you will not receive as much of the desired effect.
What is the optimum infrared frequency for an infrared sauna?
The infrared frequency of any infrared heater is determined by the surface temperature of the heater itself. The lower the surface temperature of the heater, the longer the infrared wave and the more beneficial the infrared heat will be.
What is the best wood used in an infrared sauna?
The traditional sauna for thousands of years has been made predominately from close grain cedar for many obvious reasons:
- Cedarwood is soft wood that resists the cracking and splitting caused by the heating up and cooling down in the sauna. No sauna wood lasts longer than cedarwood.
- Cedarwood contains aromatic oils that are known for their healing and cleansing properties to aid detoxification during the sauna. Cedarwood can also help disperse excess fluids throughout the body.
- Cedarwood is a natural antifungal and antibacterial owing to the unique properties of the cedar oil. This is especially important in the sauna where bodies, moisture and heat combine to make the environment perfect for molds and bacteria.
- Cedarwood can be easily sanded inside the sauna to remove any stains caused by perspiration and to bring back the fresh cedar smell.
- Cedar is non-toxic according to the Regulatory Information for Cedar from the Environmental Protection Agency (EPA) and World Health Organization (WHO).
Why use infrared technology?
Because, infrared technology tunes the energy output so closely to the body’s own radiant energy, so that our bodies absorb as much as 93% of the far infrared waves that reach our skin and penetrate deep below it, producing a gentle warming inside the body.
The temperature inside an infrared sauna is adjustable and averages a comfortable 100 °F to 140 °F. This allows a person to sweat faster and to tolerate a longer period of time inside the sauna, allowing for the therapeutic effects to occur. Typical sessions in an infrared sauna last 20 to 45 minutes and can be repeated once or twice during the day to maximize the benefits.
What’s the difference between an electric and a wood-burning heater?
An electric heater is currently the standard. The wood heater will require that you vent the heater out the top or back of the room as well as provide an appropriate firewall around the heater. Installation should be done in compliance with the heater manufacturers’ instructions as well as applicable building codes.
What’s included with each sauna kit?
The sauna kit comes with all the pieces you need to assemble your sauna room yourself: a heater, stones, a light, a bucket and ladle, and a combination of thermometer-hygrometer.
Is the sauna kit difficult to assembly?
In general, assembling your sauna is easy. However, you will need at least one person to help you out with it. All of the panel, ceiling, bench and end sections are pre-assembled at the factory, and all of the holes are pre-drilled for your convenience. Generally, two or three people can put a sauna together in just a handful of hours. Please follow the steps outlined in the assembly manual.
What are the operational costs of my traditional sauna?
The unit operates on an efficient 220v heater and draws no more than 40 amps of power. Under normal use, a traditional sauna has the cost of a clothes dryer or electric oven.
When you are ready to use your traditional sauna, turn on the heater, let it get nice and hot, use the sauna, and then shut off the heater when you’re done.
How long will it take to heat up?
As a rule of thumb, a traditional sauna will heat to 165ºF in 30-40 minutes and to 190 ºF in less than 60 minutes.The time it takes for a traditional sauna to heat up is contingent upon the ambient temperature surrounding the sauna. So be aware of this and give your sauna the right time to heat up.